Welcome to Media Urbana! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our services.
1. Information We Collect
We collect various types of information in connection with the services we provide, including:
- Personal Information: When you interact with us, we may collect personal details such as your name, email address, phone number, and company information.
- Technical Information: We collect information about your device and how you interact with our website, such as your IP address, browser type, operating system, referring URLs, and pages viewed.
- Service Usage Information: Details about the services you use, inquiries made, and customer service interactions.
2. How We Use Your Information
- Providing Services: To deliver the services you request, such as video editing, dubbing, graphic designing, website designing, digital marketing, and brand consulting.
- Improving Our Services: To enhance our website and services, we analyze usage patterns to understand what works best and what needs improvement.
- Communications: To send you updates, promotional materials, and other information that may be of interest to you. You can opt-out at any time.
- Customer Support: To provide customer support and respond to your inquiries.
- Legal Compliance: To comply with legal obligations and protect the rights and safety of our users and ourselves.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.
4. Security
We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request access to your personal information that we hold.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information.
- Objection: You can object to the processing of your personal information under certain circumstances.
To exercise these rights, please contact us at mediaurbanaofficial@gmail.com.
6. Cookies
We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
9.Refund Policy
We offer refunds within 5 days of the advance payment. No refunds will be provided after the submission of the final code or project files. Partial refunds may be considered in exceptional cases, at the sole discretion of Media Urbana.
Please make sure to review and confirm your request within the eligible period
For any refund-related concerns, please contact us at
mediaurbanaofficial@gmail.com.
This policy was last updated on April 9, 2025.
